FMG Repair Services places quality and service at the heart of everything we do.

The unrivalled combination of our trained and experienced workforce, married with the very latest technology and techniques, FMG Repair Services boasts manufacturer accreditations, ATA training accreditation, as well as Insurer repair approvals.

In addition, many of our sites hold BS 10125 accreditation - an important industry indicator of quality, meaning you can trust our team to complete your vehicle repairs to the highest standard.

Complaints

We understand we don't always get things right every time and sometimes customers will feel they need to complain. FMG Repair Services takes every complaint we receive from our customers very seriously, logging, investigating, resolving and reporting back to customers where our repair and or service has not met our usual high standards. This page provides details of how to raise a complaint should you wish to do so.

How to Make a Complaint

We deal with all customer complaints in a fair and prompt way. Complaints can be made verbally or in writing, via telephone, by email or post and we find most complaints can be resolved by speaking directly to the team responsible for your claim. We do have separate processes for our three main services (Accident Repair Centres, MotorGlass and Mobile Repair) and to ensure there are no delays in dealing with your complaint we ask that you select the service provided to you:

Escalating a Complaint

If you are not satisfied with our investigation and final response to your complaint you may be able to refer the matter to an appropriate arbitration service. Within our final response to your complaint we will advise you of the most appropriate body to contact. If you are still uncertain about who to contact, please contact us directly for assistance.